Privacy Policy

Privacy Policy : who are we ?

This Privacy Policy determines the rules for the management of personal information collected digitally at the Web address :

The owner is :

Viscobel sa
Rue des Cyclistes Frontière, 16
B-4600 Visé

E-mail :
Tel. : +32(0)43/77.07.75
Fax : +32(0)43/79.34.87

Use of collected personal data


When you leave a comment on our website if this feature is available, the data entered in the comment form, but also your IP address and the user agent of your browser are collected to help us detect unwanted comments.

An anonymized string created from your email address (also called hash) can be sent to the Gravatar service to check if you are using the service. The privacy clauses of the Gravatar service are available here: After validation of your comment, your profile picture will be visible publicly next to your comment.


If you are a registered user on our site, assuming this feature is available or made available at any time, and you upload images to the website, we advise you to avoid uploading images containing EXIF GPS coordinates data. Visitors to our website can download and extract location data from these images.

Contact forms, registration on this website, sign up Newsletter


If you post a comment on our website, you are asked to save your name and e-mail address in cookies. It’s only for your comfort so you do not have to enter this information if you post another comment later. These cookies expire after one year.

If you use our contact form currently available on this site, you are required to provide your surname, first name, email address, subject, message and other information that will be recorded, partially or totally, in cookies. These also expire after one year. This rule is applicable to any other possible new contact form published on our website.

In case the account registration feature is available on our website, if you have an account and you log in, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

When connecting to an existing account, we will set up a number of cookies to save your login information and screen preferences. The lifetime of a login cookie is two days, that of a screen option cookie is one year. If you check “remember me”, your cookie will be kept for two weeks. If you log out of your account, the login cookie will be deleted.

By modifying or publishing a publication, as long as this feature is available, an additional cookie will be saved in your browser. This cookie does not include any personal data. It simply indicates the ID of the publication you just edited. It expires after one day.

If you subscribe to a newsletter mailing list via the forms available on our website, the personal data entered will be stored at the external Mailchimp partner, which will fully manage the cookies and the processing of the information. Visit for their privacy policy. Apart from the Newsletter, Viscobel SA occasionally only operates on the import of this information for possible commercial and advertising actions, in accordance with the rules of our own privacy policy and their treatment.

Embedded content from other sites

Posts, pages or other content on this website may include embedded content (eg videos, images, articles …). Content embedded from other sites behaves in the same way as if the visitor were to that other site.

These websites may collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded content if you have a connected account on their website.

Statistics and audience measurements

In order to establish statistics on the use of this website, cookies are installed to provide anonymised data to third-party applications such as Google Analytics, WordPress or other potential providers. The lifetime of these cookies is governed by the privacy settings of these providers.

Use of your personal information by Viscobel sa

All information that we collect from you, stored on this website as well as in our databases and / or digital backups, may be used to :

  • customize your experience and meet your individual needs
  • possibly provide customized advertising content
  • carry out commercial actions
  • improve our website
  • improve the online purchase process, if available
  • improve your user experience and support needs
  • contact you by e-mail
  • usefully manage possible registrations to our Newsletter and send them compile statistics of profile and attendance of this site.

All personally identifiable data is used within the exclusive context of the activity of Viscobel sa, which is commited not to assign them to other different purposes without prior agreement of the person concerned.

Storage times of your data

If you leave a comment, the comment and its metadata are being stored indefinitely. This enables next comments to be automatically recognized and approved instead of leaving them in the moderation queue.

For users who register on our website (if this function is activated), we also store the personal data indicated in their profile indefinitely in time duration by principle.

The personal data collected by our contact forms are also recorded on our website and stored for an indefinite period.

All users can view, modify or delete their personal information at any time (with the exception of their username), by simple written request or by email.

Website managers can also view and edit or delete this information on backoffice administration.

In addition, and in order to avoid «poisoning» of our external and internal databases, data that have not recorded any activity for at least one year may be subject to permanent deletion by Viscobel sa.

The rights you have on your data

If you have an account (if this function is available) or if you have left comments on the website or transmitted personal data via our various contact and registration forms, you can request to receive a written list containing all data and personal information that we hold about you, including the ones you have handed over to us. You may also request the modification or deletion of all your personal data.

This does not take into account data stored for administrative, legal or security purposes.

The exercise of the right of access, rectification, withdrawal of consent, deletion of data must be sent by written letter or by mail to:

Viscobel sa
Frontier Cyclists Street, 16
B-4600 Visé


along with copy of the identity card of the applicant (attached copy of front and back identity card).

It should be noted that a request for a withdrawal of consent, for example the will expressed by the person concerned to no longer be part of our mailing list for our Newsletter or the action by him or her to unsubscribe via the link included in these Newsletters, do not automatically delete the personal data, unless he or she clearly expresses the wish.

Viscobel sa can not be held responsible for any potential identity theft in the submission of personal information by any user. The person concerned by this offense can of course exercise his right to delete this data.

Processing your personal data

Visitor’s comments can be verified using an automated spam detection service.

Securing data

On the one hand, externally, all your personal information is being stored in databases hosted by a service provider specializing in hosting websites whose obligation is to ensure maximum security: double processing center, encrypted information, secure environment, etc.

On the other hand, we have implemented on our side a variety of security measures to preserve the integrality of your personal information, especially when processing online with an encrypted transfer HTTPS secure mode (while the HTTP mode crypt not the data) of your data to prevent it from being easily read by third parties, as well as offline. In this case, only staff who need to perform a specific job (for example, the Newsletter, processing your order, or using data for other communication needs) have access to personally identifiable information. Computers and servers used to store and process personally identifiable information are provided with maximum care in a secure environment. (Anti-virus, firewall, anti-spam, etc.) In the respect of the same confidentiality, the paper support is avoided or, in case of use, is the subject of a systematic shredding after use making it irrecoverable .

Publication and disclosure of your personal data

Viscobel sa may be required to disclose your personal data upon the request of any public authority or on a request for treatment required by law, decree or ordinance.

The person concerned would be immediately informed.

Respect for your rights

In case of dissatisfaction or complaint concerning the exercise of your rights, the responsible contact for the processing of your personal data is :

Viscobel sa
Frontier Cyclists Street, 16
B-4600 Visé


The person concerned can also refer to the Privacy Commission on their website.

General Data Protection Regulation

These rules of our privacy policy are brought to the attention of any user who visits this website and leaves personal information, in order to communicate to him that they will be diligently treated in accordance with the new law on the Regulations, General Data Protection Regulation (GDPR), from which they are extracted, in application from May 25, 2018. More details on this Regulation are available HERE.